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General Provisions

These are the terms and conditions used in the lomar.sa website and related services.

By visiting the site, you warrant that you agree to the current terms and conditions. If you do not agree to it, you should not use this website. The site reserves the right to change, modify, add or remove parts of the Terms and Conditions of Use at any time.

 How to use the site

Content :

All content on the Website, including text, images, digital content, data compilation and software, is the property and copyright of Lomar and is protected by copyright, trademark, patent and other intellectual property rights laws.

Subscribe to Lomar Customer Account:
Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe to any such services or related features, you agree to provide accurate and current information about yourself and to promptly update such information if there are any changes. Each user of the Site is solely responsible for keeping passwords, passwords, or other identification methods safe and secure. The account holder is entirely responsible for all activities that occur under his password or account. In addition, you must inform us of any unauthorized use of your password or account. In no event will Lomar be liable for any direct loss or indirect damage resulting from any kind of disclosure of your username and/or password.

Description of products

In the event that the product displayed on the site is contrary to the description written on the site, you can exclusively return the product according to the return policy referred to below.

Pricing information

We reserve the right, at our sole discretion, not to accept or cancel any orders placed for products or services whose prices are incorrect on the Website as a result of an error. In this case, we will send a notice in this regard via e-mail. In addition, we reserve the right at our sole discretion to correct the error in the full authorized price

Return policy

Lomar accepts returns on condition. According to the following:

  • If you are not satisfied with the product because of a defect that occurred during the shipping process, or you received a product different from your order, all you have to do is contact customer service at: Saudi Arabia: 920000554 Or send an email to support@lomar.sa.
  • In the event of a return, the amount paid will be automatically returned to your account with a reverse bank transaction within 14 days from the date of receipt of the returned product by the shipping company.
  • Lomar gives its valued customers a period of 48 hours (two days) from the date of receiving the request to exchange or return the products. No product can be exchanged or returned after this period has passed.

Non-returnable products:

  1. Detailed clothing, which is tailored to the customer’s size, cannot be exchanged or returned.
  2. Underwear, such as: pants, T-shirts, boxers, etc., cannot be exchanged or returned at all.
  3. Products that have been previously used or damaged by you or are in a different condition than when you received them.



Law enforcement and judicial bodies

These terms and conditions shall be interpreted and applied in accordance with the laws in force in the Kingdom of Saudi Arabia. Each party hereby agrees to appear before the judicial bodies of the courts of the Kingdom of Saudi Arabia, and to waive any objections based on the place of action.



Delivery:

Delivery cost: The cost of delivering the products is according to the prices mentioned on the site.
Delivery date: This information will be shown to you on the website.



Delivery delay:

If our delivery of the product is delayed for reasons beyond our control, we will contact you as soon as possible to let you know, and we will take steps to minimize the consequences of the delay in delivery.
If you are unable to collect the product from us as agreed or you are unable to reschedule the delivery of the product after it cannot be delivered to you at your address, the shipping company will contact you for further instructions. We will cancel your order in accordance with these conditions of sale when it is not possible to reach you or arrange a new date for delivery or receipt despite our continuous efforts in this regard.