The customer must follow the care instructions provided on the label of each product.
We don’t allow any sort of modification or alteration on Lomar's designs.
The company is not responsible for any inaccurate measurements based on customer input via the website.
The company is not responsible for the inaccurate measurements based on a Thobe sent by the customer.
Repair, Exchange, and Return Policy
In case of any manufacturing defect or any mistake in executing your order, we provide free repair services on new Thobes within a maximum of 10 days from the date of delivery.
Unwashed or used clothes are not accepted.
Ready-made garments and accessories should be returned within a maximum of 7 days from the date of purchase, provided that they are in their original condition with the purchasing invoice attached.
We do not accept returns or exchanges of underwear.
We compensate our customers within a maximum of 10 days from the date of purchase for any beyond repair defective items due to damage or manufacturing fault with one of the following options:
We replace your defective Thobe with a new one.
We refund the amount paid by the customer (Thobe value).
The customer is not compensated for the delivery charges.
In the case of online payment, the purchase amount will be returned to the customer’s bank account directly within 7-15 business days, and may take longer in some cases.
Supported payment methods:
We offer a secure payment method through credit cards as a guaranteed way to pay for merchandise, either in stores or through our online store.
We accept payments through Visa, MasterCard and Mada to provide a leading protection using the highest encryption standards in order to ensure a safe online/ offline shopping experience for our customers.
All orders are shipped through Aramex.
Free shipping is provided for orders SAR 500 and over within KSA.
The company isn’t responsible for any product that the customer did not receive from the delivery company within 3 working days from the date of delivery.