- The customer must follow the care instructions provided on the label of each product.
- We don’t allow any sort of modification or alteration on Lomar's designs.
- The company is not responsible for any inaccurate measurements based on customer input via the website.
- The company is not responsible for the inaccurate measurements based on a Thobe sent by the customer.
Repair, Exchange, and Return Policy
- Orders in KSA can be returned for free within 48 hours of delivery.
- Orders outside KSA can be returned by sending an email to: support@lomar.sa within maximum 48 hours of delivery to a return shipment paid by the customer.
- In case of any manufacturing defect or any mistake in executing your order, we provide free repair services on new Thobes within a maximum of 10 days from the date of delivery.
- Unwashed or used clothes are not accepted.
- Ready-made garments and accessories should be returned within a maximum of 7 days from the date of purchase, provided that they are in their original condition with the purchasing invoice attached.
- We do not accept returns or exchanges of underwear.
- We compensate our customers within a maximum of 10 days from the date of purchase for any beyond repair defective items due to damage or manufacturing fault with one of the following options:
- We replace your defective Thobe with a new one.
- We refund the amount paid by the customer (Thobe value).
Refund Policy:
- The customer is not compensated for the delivery charges.
- In the case of online payment, the purchase amount will be returned to the customer’s bank account directly within 7-15 business days, and may take longer in some cases.
Supported payment methods:
1. Credit Cards:
- We offer a secure payment method through credit cards as a guaranteed way to pay for merchandise, either in stores or through our online store.
- We accept payments through Visa, MasterCard and Mada to provide a leading protection using the highest encryption standards in order to ensure a safe online/ offline shopping experience for our customers.
2. Sadad:
- Coming Soon
Shipping:
- All orders are shipped through Aramex.
- Free shipping is provided for orders SAR 200 and over within KSA only.
- The company isn’t responsible for any product that the customer did not receive from the delivery company within 3 working days from the date of delivery.